Privacy Policy

We collect personal information you provide when you make a purchase or visit our website. The types of information we may gather include:

  • Personal Identifiers: Such as your name, email address, postal address, phone number, and online identifiers.
  • Internet Activity: Your browsing behaviors and interactions on our site.
  • Commercial Information: Including details about your purchases.
  • Financial Information: Like credit or debit card numbers.
  • Location Information: General data about your location.
  • Physical and Audio Data: Such as descriptions of physical characteristics, photos, and videos.
  • Browser Cookies: These enhance your experience by remembering things like your login status or items in your cart. We also use third-party cookies for advertising and analytics, which you can control through your browser settings.

Information from Other Sources
We may also obtain personal information from third parties, such as other consumers (e.g., referrals) and retail partners. The types of information we may receive include:

  • Other Consumers (e.g., referrals): Personal identifiers like name and email address.
  • Retail Partners: Personal identifiers such as name, email, postal address, and phone number; financial data like credit or debit card numbers; and physical or audio data, including photos or video recordings.

Data Retention

We only retain personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy.

In general, we follow the retention periods described below:

Type of Data Retention Period
Cookies and online data (including online identifiers, internet activity, and general location data) We delete or anonymize data related to your use of our website within 15 years of collection.
Order-related data (including name, email address, postal address, phone number, purchases, credit/debit card details, physical descriptions, photos, and video recordings) We retain this data for as long as needed to fulfill our contract with you, and for up to 15 years after your most recent purchase. After that, we may retain anonymized data.
Customer support and inquiry data (including name, email address, postal address, phone number, purchases) We keep customer service interactions and feedback for up to 15 years to address any questions or concerns. We may keep anonymized data beyond this period.
Promotional and marketing communication data (including name, email address, phone number) If you’ve opted into marketing communications, we retain this data until you opt out or request its deletion. Anonymized data may be retained after this period, and we keep a record of your opt-out to ensure we don’t contact you further.
Product review, survey, or feedback data (including name, email address, purchases) We store review, survey, and feedback data for up to 15 years after your last interaction. We may retain anonymized data beyond this period to help improve our products and services.
Privacy request data (including name, email address, online identifiers) We retain records related to privacy requests for as long as needed to comply with our legal obligations.
Security-related data (including name, email address, online identifiers) We retain security-related data as long as necessary to comply with legal obligations and to enhance our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Analyzing Data
  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Storing and Managing Data

Disclosure of Your Information

We may share your personal information with third parties for business and commercial purposes when you purchase our products or interact with our website. Below are the categories of personal information we may disclose, along with the service providers and third parties involved:

Personal Information Category Categories of Service Providers Categories of Third Parties
Personal Identifiers (e.g., name, email, phone) Business operations tools, commerce software tools, cybersecurity providers, data analytics providers, governance & compliance software, IT infrastructure services, payment processors, sales & marketing contractors, shipping services, website operations tools Ad networks, commerce software tools, data analytics providers, payment processors, sales & marketing tools, shipping services
Internet Activity (e.g., browsing data) Business operations tools, cybersecurity providers, data analytics providers, IT infrastructure services, payment processors, sales & marketing contractors, website operations tools Ad networks, commerce software tools, data analytics providers, sales & marketing tools
Commercial Information (e.g., purchases) Business operations tools, IT infrastructure services, payment processors, sales & marketing contractors, website operations tools Ad networks, payment processors
Financial Information (e.g., credit card details) IT infrastructure services, payment processors, sales & marketing contractors, website operations tools None
Location Information (e.g., general location data) Business operations tools, data analytics providers, IT infrastructure services, website operations tools Data analytics providers
Physical and Audio Data (e.g., photos, videos) Business operations tools, data analytics providers, website operations tools None